GDP Maintenance Notice – 8/4/2019

GDP will be unavailable Sunday, August 4th from 3AM-9AM Central time. We are performing routine maintenance to improve performance, reliability and security. Thank you for your patience and understanding. Sincerely, GDP Product Team

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GDP Maintenance Notice – Saturday, 1/12/19, 3-9AM Central

GDP will be unavailable Saturday, January 12th, 2019 from 3AM-9AM Central time. Due to an unexpected issue during the previous maintenance window we need to finalize the maintenance plan to ensure performance, reliability and security. Thank you for your patience and understanding. Sincerely, GDP Product Team

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GDP Maintenance Notice – 12/30/2018

GDP will be unavailable Sunday, December 30th, 2018 from 3AM-9AM. We are performing routine maintenance to improve performance, reliability and security. Sincerely, GDP Product Team

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RESOLVED: Document Processing assignments not available for submission

This issue was resolved as of 1:00PM Central time. As of 10:50AM Central time on 10/25/2018 students began receiving a timeout error when trying to upload document processing exercises. This issue is ongoing and we are working with our hosting partner to resolve this issue ASAP.  We do not have an estimated time to resolution…

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GDP Maintenance Notice – July 20, 11:45PM – July 21, 8AM Eastern

GDP will be unavailable on Friday, July 20, 2018 from 11:45PM – July 21, 2018, 8AM Eastern time. Rackspace, GDP’s hosting provider, is migrating customers to a new datacenter that opened in 2014. Our current datacenter was opened in 2006 and is scheduled to fully close later this year. Sincerely, McGraw-Hill Product Team

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RESOLVED: GDP Keybaording Outage 2:03 – 2:34 EST

On Monday August 28th from 2:03 to 2:34 PM, EDT GDP Keyboarding was unavailable or experienced longer than normal load times in some North American regions. Users who were effected by this outage would have experienced long load times or been unable to load GDP Keyboarding. This outage occurred due to technical issues experienced by…

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NEW! Courtesy Access for trial students

GDP will begin supporting Courtesy Access for all students on Friday, June 16th. Courtesy Access allows students to use GDP for a limited period of time when they are waiting for financial aid or other registration card delays. To activate Courtesy Access, Administrators must go to the Details tab of the Admin Settings section. Click…

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GDP Unexpected Network Issue on 8/17/2016 – Resolved

There was an unexpected network issue with GDP 8/17/2016. The network went down at 11:17 AM Eastern Daylight Time and was restored at 11:27 AM. We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group. Customer Experience Group (CXG) Hours of…

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Notice: System Maintenance: July 26th, 3-5AM Central & August 14th, 4-6AM Central

GDP will be unavailable Tuesday, July 26th, 2015 from 3:00AM – 5:00AM Central. We are performing routine maintenance to improve performance, reliability and security. GDP will be unavailable Sunday, August 14th, 2015 from 4:00AM – 6:00AM Central. We are performing routine maintenance to improve performance, reliability and security. Sincerely, McGraw-Hill Product Team

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Notice: System Maintenance: Sunday, June 12th, 4AM-2PM Eastern

GDP will be unavailable Sunday, June 12th, 2016 from 4:00AM – 2:00PM Eastern. We are performing database upgrades. This maintenance is part of our continuous effort to improve performance, reliability, and security. Note: The maintenance “rain date” will be Saturday, June 18th 2016 if unforeseen issues arise. Sincerely, McGraw-Hill Product Team

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