GDP Unexpected Performance Degradation/Downtime Earlier Today (9/19/12)

Dear Instructor,

We would like to inform you that the GDP team has successfully corrected an unexpected issue with the GDP system that occurred earlier today.

The system experienced a performance degradation from 11:45AM until 1:50PM EDT on 9/19/2012 which caused you and your students to experience difficulty in accessing GDP and completing assignments.  Between 1:05PM-1:30PM EDT, GDP was completely unavailable.

While GDP boasts a 99.98% in up-time this year, we occasionally encounter unforeseen issues.  As of 1:50PM EDT, the GDP system is functioning normally again, and our team will continue to closely monitor the system to ensure its performance.

Should you or your students experience any issues, please contact our Customer Experience Team at http://mpss.mhhe.com/contact.php.

We apologize for any inconvenience this caused you and your students today.

Thank you again for your patience and continued support,

The GDP Team